SHIPPING POLICY

TRACKING
All orders will receive full tracking information via email.
Orders can be tracked at:https://www.usps.com/shipping/trackandconfirm.htm
 
HOW LONG DOES IT TAKE FOR SHIPPING?
Domestic:
NON-Custom Items: Most items will be shipped within 48 working hours, after which delivery can be expected in approximately 4 - 8 business days. All orders will receive a tracking number. Tracking details will be provided via email after shipping, but please note that it can take several days before the status is updated due to the limitations of the courier systems.
 
Custom Items: Custom designed items will take 4 - 6 weeks to create and produce. After production, items will be shipped within 48 working hours, after which delivery can be expected in approximately 4 - 8 business days. All orders will receive a tracking number. Tracking details will be provided via email after shipping, but please note that it can take several days before the status is updated due to the limitations of the courier systems.
 
International:
For international orders you can select either of the following options:
USPS International Priority (Allow 1 - 2 days to ship and 8 - 14 days to arrive. Tracking provided until package leaves U.S. only and Insurance must be purchased separately). USPS shipments come with the package's customs number indicating when the package leaves the United States. *USPS orders may be subject to a customs tax upon entering international countries, so please understand your country's import laws before using USPS*
*Please note that all custom orders are made to order.  These orders may take 4 - 6 weeks to process due to each piece being individually made and inspected for quality assurance. 
 
SHIPPING AND HANDLING
For regular items, it will approximately take 1-2 business days for your order to be completely processed.
After that, the shipping period within the United States will take 4-8 business days,  for international shipping (depending on the shipping method that you have selected) takes approximately 8-14 days. Please keep in mind that during holidays the shipping time may vary. Thank you for your patience.
For all of our customized items, the orders will approximately take 4-6 weeks to be manufactured and completely processed, after that, we will ship the item according to the shipping method you selected at checkout.
DRMD JEWELRY will not be held responsible for any shipping transfers that may be delayed or affected caused by customs, natural occurrences, transfers from USPS to the local carrier in your country, air/ground transportation strikes nor any additional fees, customs or back-end charges once the package has exited the United States.
If you would like to make an exchange or return, please contact drmdjewelry@gmail.com to initiate the return/exchange. We will provide you with an authorization form and return instructions. All orders placed within 14 days of date of delivery are eligible for return/exchange. If the item is returned and upon inspection is deemed worn, you will not be refunded and will be required to pay shipping to have it returned to you.  We carefully inspect all returns/exchanges to ensure they are in mint condition.
 
ESTIMATED ARRIVAL DATE
Here at DRMD JEWELRY, we want to provide the best shopping experience for our customers! While we want to be as accurate as possible when calculating the estimated arrival date of your package, there are some factors that may cause that to change:
Delays in credit/PayPal approval
Delays caused by weather conditions
Other shipping/vendor service disruptions
APO/FPO/DPO orders going through the Military Postal Service Agency (MPSA)
The Estimated Arrival Date DOES take the following into account:
The sufficient time needed to create your custom-made and special ordered items (all custom orders take 4-6 weeks to manufacture)
The shipping method you selected at checkout**
 
Undeliverable Packages:
We rely on our customers to provide an accurate delivery address and to ensure a reliable and safe delivery location for the package.
If a package is returned as undeliverable due to an improper, incomplete or invalid address, you will be offered the options of reshipping the package, for a $15 shipping and handling fee, or canceling the order (subject to a 15% restocking fee, to be subtracted from the order total prior to reimbursement). If we do not hear back from you within 7 business days of the failed delivery, we will proceed with cancelation and the associated fee.
 
Lost or Stolen Packages:
Drmd Jewelry is not responsible for lost or stolen packages, and deem the order agreement fulfilled upon successful indication of delivery, per the associated tracking number.
We rely on our customers to provide an accurate delivery address and to ensure its reliability and security for safe delivery, including monitoring tracking updates for prompt retrieval upon delivery. If your tracking number indicates delivery, but you have not received the package, please double check that you've provided the correct address, after which we recommend the following:
Look to see if a notice of attempted delivery was left
Look in your mailbox and around the delivery location- the courier may have left it somewhere less conspicuous (e.g. by the garage, on the front porch, in the decorative antique mailbox on the house, etc.)
Ask anyone you live with if they found the package (e.g. roommate takes the package in and puts it up for safe keeping, and then forgets until asked)
Check with your neighbors, particularly if you have similar house numbers
If you're still not able to locate the package after checking all points above, please contact us. Dependent on the circumstances, we may be able to provide additional resources to help you find a positive solution. 
 
DUTIES & TAXES
Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs.
 
Email:drmdjewelry@gmail.com
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