Shipping & Handling
TRACKING
All orders will receive full tracking information via email.Orders can be tracked at:https://www.usps.com/shipping/trackandconfirm.htm
SHIPPING AND HANDLING
- For regular items, it will approximately take 1-2 business days for your order to be completely processed.
- After that, the shipping period within the United States will take 4-7 business days, for international shipping (depending on the shipping method that you have selected) takes approximately 8-14 days. Please keep in mind that during holidays the shipping time may vary. Thank you for your patience.
- For all of our customized items, the orders will approximately take 4-5 weeks to be manufactured and completely processed, after that, we will ship the item according to the shipping method you selected at checkout.
- All items that are tagged as DSI will be shipped from our international warehouses all over the globe. DSI orders take 8-14 days to ship to you.
- Any package considered undeliverable by USPS and/or by their international shipping partners will be canceled, and a refund will be processed once the item is received and handled at our shipping hub.
- DRMD JEWELRY will not be held responsible for any shipping transfers that may be delayed or affected caused by customs, natural occurrences, transfers from USPS to the local carrier in your country, air/ground transportation strikes nor any additional fees, customs or back-end charges once the package has exited the United States.
- If you would like to make an exchange or return, please contact drmdjewelry@gmail.com to initiate the return/exchange. We will provide you with an authorization form and return instructions. All orders placed within 30 days of date of delivery are eligible for return/exchange. If the item is returned and upon inspection is deemed worn, you will not be refunded and will be required to pay shipping to have it returned to you. We carefully inspect all returns/exchanges to ensure they are in mint condition.
ESTIMATED ARRIVAL DATE
Here at DRMD JEWELRY, we want to provide the best shopping experience for our customers! While we want to be as accurate as possible when calculating the estimated arrival date of your package, there are some factors that may cause that to change:
- Delays in credit/PayPal approval
- Delays caused by weather conditions
- Other shipping/vendor service disruptions
- APO/FPO/DPO orders going through the Military Postal Service Agency (MPSA)
- The Estimated Arrival Date DOES take the following into account:
- The sufficient time needed to create your custom-made and special ordered items (all custom orders take 4-6 weeks to manufacture)
- The shipping method you selected at checkout**